This policy document outlines how RPS will meet these privacy requirements, while recognising the need for RPS employees and external service providers (ESP’s) to manage personal information in an effective and efficient manner.
This policy also describes:
RPS only collects personal information that is necessary to assist us in providing our services to our clients. In the course of providing these services we may need to collect:
You do not have to provide us with your personal information but if you do not provide this, we may not be able to provide our services to you or our clients on your behalf.
RPS may collect your personal information in different ways, including email, telephone, letters, application and redemption forms, and face to face meetings.
We may also collect information from third parties, such as fund administrators, custodians, consultants, trustees and/or anyone you have authorised to deal with us on your behalf.
We store personal information in a variety of formats including on databases, in hard copy files, on personal devices including laptop computers, in computer storage facilities both in-house and at our external services providers.
We take all reasonable steps to protect the personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure. These steps include:
RPS only collects, holds and uses personal information for the purposes for which it was provided (which will normally be obvious at the time of collection), related purposes or as permitted or required by law. Such purposes may include:
These purposes may require us to disclose your personal information to our external services providers such as our investment administrator or custodian.
You may access the personal information we hold about you, or request that we change the personal information, by contacting the person referred to in the section entitled “To Contact Us” below.
If we do not agree to provide you with access or to amend your personal information as requested you will be notified accordingly. Where appropriate we will provide you with the reason/s for our decision. If the rejection relates to a request to change your personal information you may make a statement about the requested change and we will attach this to your record.
We will respond to your complaint within a reasonable time (usually no longer than 30 days) and we may seek further information from you in order to provide a full and complete response.
Your complaint may also be taken to the Office of the Australian Information Commissioner via www.oaic.gov.au.
Attn: The Privacy Officer
Renaissance Property Securities Pty Ltd
GPO Box 4946
Sydney NSW 2001
Telephone: +61 2 8223 5020